Total Mobility

Total Mobility is a nationwide scheme designed to help people with impairments to access appropriate transport. Eligible clients receive a 50% discount (up to a maximum subsidy of $40 in Auckland) on fares charged by contracted transport providers. In Auckland the scheme is handled by Auckland Transport (AT Hop) in collaboration with community organisations like Age Concern.


To be eligible you will be assessed to determine whether you have an impairment that prevents you from travelling unaccompanied on a bus, train or ferry in a safe and dignified manner. The assessment will look at your ability to:
•    get to the place from where the transport departs (approx. 500m)
•    get on the transport
•    ride securely
•    get off the transport
•    get to the destination


Your impairment may be physical, sensory, neurological, intellectual, psychiatric or psychological and be expected to last at least six months.


Inability to use the public transport system must be caused by your impairment, not other factors.


The following are situations that may qualify for a TM Card:


  • Inability to walk or wheel 500m or get on/off a bus, train or ferry due to physical impairments (e.g. chronic pain, respiratory condition, reliance on crutches/walking sticks/walking frame/wheelchair)

  • Inability to independently find one’s way due to sensory, neurological or intellectual impairments (e.g. loss of sight, loss of hearing, dementia)

  • Inability to independently interact with a bus driver, ticket seller or other passengers due to intellectual, psychiatric or psychological impairments (e.g. inability to handle money, lack of social skills, schizophrenia, phobia).

If you are considered to be ineligible for Total Mobility by the assessment facilitator, there is an appeal process that you can use to determine whether the assessment was fair. You can contact Auckland Transport (AT) to have your assessment reconsidered by an arbitration panel of 3 independent parties.


How to apply

To apply, please phone our office today.  Our friendly team will explain the process, how much it will cost and arrange for an Assessment Facilitator to carry out an assessment.

Contact us for more information on:
09-820-0184 (Central & West Auckland)
09-279-4331 (South Auckland, Eastern suburbs, Papakura, Franklin)

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57 Rosebank Road, Avondale, 

Auckland 1026

PO Box 19542, Avondale, Auckland 1746

Cambria Park Homestead,

250 Puhinui Road

Papatoetoe 2025

PO Box 19542, Avondale, Auckland 1746

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